Rajalotre Privacy Policy – Our Commitment to Protecting Your Personal Data

1Introduction and Scope of This Privacy Policy

This Privacy Policy explains how Rajalotre ("we", "the platform") collects, uses, stores, discloses, and protects the personal information you provide when registering and using the rajalotre.best platform. This Policy applies to all Rajalotre platform users residing in Malaysia.

By registering an account with Rajalotre or continuing to use our platform after this Privacy Policy has been updated, you confirm that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

2Types of Personal Data We Collect

Rajalotre collects several categories of personal data depending on how you interact with our platform:

Registration and Identity Data

• Full name as shown on your Malaysian identity card
• Date of birth (for 18+ age verification)
• Email address
• Malaysian mobile number
• Username and password (stored in encrypted form)

Financial & Transaction Data

• Records of deposits and withdrawals in Malaysian Ringgit (MYR)
• Payment methods used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX)
• Bank account number for withdrawal purposes (stored in encrypted form)
• In-platform financial transaction history

Gaming Activity Data

• Betting records across all game categories
• Win and loss history
• Gaming preferences and platform usage habits

Technical & Device Data

• IP Address
• Device type and operating system
• Browser type and version
• Approximate location data (state/region) based on IP address
• Cookies and session data

Rajalotre does not collect sensitive data such as health information, religion, political views, or biometric data unless specifically required for identity verification purposes and only with your explicit consent.

3Purpose of Data Collection & Use

All personal data collected by Rajalotre is used solely for the following purposes:

Rajalotre does not use your personal data to make automated decisions that significantly affect your rights without human involvement. All important account decisions — such as suspensions or closures — are reviewed by our team.

4Disclosure of Data to Third Parties

Rajalotre does not sell, rent, or trade your personal data to third parties for marketing purposes. However, in the course of operating our platform, we may share data with the following parties in certain circumstances:

• Payment Providers: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX providers such as Maybank2u and CIMB Clicks require certain data to securely process your financial transactions.
• Technical Service Providers: Companies providing infrastructure, hosting, cybersecurity, and analytics services to Rajalotre may have limited access to data strictly as needed to carry out their functions.
• Malaysian Authorities: Rajalotre will disclose data to the relevant Malaysian authorities when required by law, court order, or legitimate criminal investigation.
• Fraud Prevention: In cases involving clear fraud or suspected illegal activity, Rajalotre may share relevant data with the relevant authorities or industry fraud prevention platforms.

All third parties with access to Rajalotre users' personal data are required to uphold data protection standards equal to or exceeding those of Rajalotre itself, and may only use that data for purposes explicitly specified in their agreement with Rajalotre.

5Cookies & Tracking Technologies

Rajalotre uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of Cookies We Use

• Necessary Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saves your preferences such as your chosen language and display settings to make your experience smoother on future visits.
• Analytics Cookies: Helps us understand how Malaysian players use the platform so we can make relevant improvements. This data is collected in aggregate form and cannot be used to identify any individual.
• Security Cookies: Helps identify suspicious activity and protect your account from unauthorised access.

You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect the functionality of some parts of the Rajalotre platform.

6Data Retention Period

Rajalotre retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by Malaysian law. In general:

• Active account data is retained for as long as your account remains active.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
• Security logs and platform activity records are retained for 2 years
• Customer support communication records are retained for 3 years
• Closed account data is retained for 5 years from the date of closure for audit and legal compliance purposes.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you.

7Your Rights as a Data Subject

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Rajalotre:

• Right to Access: Request a copy of the personal data Rajalotre holds about you
• Right to Correction: Request the correction of inaccurate or incomplete data
• Right to Erasure: Request the deletion of your data in certain circumstances permitted by law
• Right to Object: Object to the processing of your data for direct marketing purposes
• Right to Withdraw Consent: Withdraw your consent to data processing at any time, without affecting the validity of any processing that took place prior to withdrawal.

To exercise any of the rights above, please contact us at support@rajalotre.best with the subject line "Data Privacy Rights Request". We will process your request within 21 business days.

8Data Security & Protective Measures

Rajalotre implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• 256-bit SSL encryption for all transmitted data
• Passwords are stored using strong cryptographic hashing algorithms — Rajalotre never stores passwords in plain text.
• Role-based access control for internal staff — each staff member can only access the data required to carry out their specific duties
• Continuous 24/7 system security monitoring
• Regular security testing and audits conducted by independent third parties
• Established incident response procedures to address any data breaches promptly

While Rajalotre takes all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. You also play an important role in keeping your data safe by protecting your password and never sharing your Rajalotre account login details with anyone.

9Children's Privacy

The Rajalotre platform is intended solely for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected personal data from a person under 18, please contact us immediately at support@rajalotre.best and we will take the appropriate steps to delete that data.

10Privacy Policy Amendments

Rajalotre reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or other relevant circumstances. When we make significant changes, we will notify active users via their registered email or in-platform notification before the changes take effect.

The "Updated" date at the top of this page will always reflect the most recent date this Privacy Policy was revised. Your continued use of the Rajalotre platform after any changes take effect will be considered acceptance of the updated Privacy Policy.

11How to Contact Us About Privacy

If you have any questions, concerns, or would like to exercise any of your data privacy rights, please contact the Rajalotre Data Protection Officer via:

• Email: support@rajalotre.best (subject line: Data Privacy Enquiry)
• Live Chat: Available on the Rajalotre platform, 24 hours a day, 7 days a week
• Language: Full support in Bahasa Melayu

We are committed to responding to all privacy-related inquiries within 5 business days of receipt.